1.Digital Products (Online E‑Books)
- All digital purchases are final.
- Once payment is made and access is granted, the story page is immediately available for online reading.
- No returns, cancellations, or refunds are permitted for digital content, except in cases of duplicate payment or technical error preventing access.
- Any approved refund will be processed to the original payment method within 7–14 business days.
2. Hard Copy Storybooks
If a customer requests a printed copy of a storybook, the following terms apply:
- Order Fulfilment: Hard copies are provided directly by the book owner. Delivery timelines may vary depending on location and availability.
- Returns: Customers may return a hard copy within 7 days of delivery if the book is damaged, misprinted, or incorrect.
- Condition for Return: Returned books must be unused, in their original condition, and accompanied by proof of purchase.
- Refunds: Refunds will be issued only after the returned item is received and inspected.
- Shipping charges are non‑refundable.
- Customers are responsible for return shipping costs unless the item was delivered damaged or incorrect.
- Replacement Option: Instead of a refund, customers may request a replacement copy if stock is available.
3. Exclusions
- No refunds for change of mind or dissatisfaction with story content.
- No returns accepted for books damaged due to customer misuse or handling.
4. Customer Support
For assistance with digital access or hard copy orders, customers may contact our support team via the Phone number or email provided on the platform.